8ef Privacy Policy – How We Handle Your Personal Data

1Introduction

This Privacy Policy applies to all users of the 8ef platform — whether you access it through the website at 8ef.app, the Android application, the iOS PWA or through any other channel operated by 8ef. It explains how personal data is collected, used, stored and protected when you register and use the platform.

By creating an 8ef account you confirm that you have read this Privacy Policy and agree to the data practices described. This policy should be read alongside the Terms and Conditions, which set out the broader rules for using the platform.

If you have any questions about this policy or how your data is handled, you can reach the 8ef support team through live chat at any time or by email at [email protected]. We aim to respond to privacy-related queries within 48 hours.

2Data We Collect

8ef collects personal data in two categories — information you provide directly and information generated automatically as you use the platform.

Information you provide directly:

• Registration data: Your mobile number, password (stored as a secure hash — never in plain text) and any optional profile details you add.
• Identity verification data: Where required for higher-value withdrawals or account security, we may request a copy of a government-issued ID such as a CNIC. This data is processed securely and is not shared beyond the verification process.
• Payment information: PKR transaction details including deposit amounts, withdrawal requests, the payment method used (JazzCash, Easypaisa, Raast, bank transfer or card) and the associated account identifiers needed to complete the transaction. We do not store full card numbers — only the last four digits for reference.
• Support communications: The content of any message you send through live chat or email, including the details of any query, complaint or account issue you raise.

Information collected automatically:

• Device type, operating system and browser version when you access the platform.
• IP address and approximate location derived from it — used for security monitoring and fraud detection, not for targeted advertising.
• Session data: login times, pages visited, game sessions played, bet amounts, game outcomes and time spent on the platform.
• App performance data: crash reports and error logs on the Android app and iOS PWA, used to improve stability.

3How We Collect Your Data

Data is collected through the following channels:

• Account registration: When you create an 8ef account, the mobile number and password you enter are collected and stored securely.
• Deposits and withdrawals: Every PKR transaction generates a record that includes the method, amount, timestamp and result. This record is necessary for accurate wallet management and for resolving any payment disputes.
• Gameplay: All game activity — bets placed, fish game sessions, live casino hands, bingo cards purchased and outcomes — is recorded by the platform in real time. This data is used for game history, security and dispute resolution.
• Cookies and local storage: The 8ef website and app use cookies and local storage to maintain your login session, remember preferences and improve performance. See Section 9 for more detail on cookie use.
• Support interactions: Conversations through live chat and emails sent to [email protected] are retained for quality assurance and dispute resolution purposes.

4How We Use Your Data

8ef uses the data we collect for the following purposes:

8ef does not use your personal data for behavioural advertising or sell it to third-party marketing companies. Your mobile number will not be added to external marketing lists.

5Payment Data and PKR Transactions

All financial transactions on 8ef are handled in Pakistani Rupees (PKR). When you make a deposit via JazzCash, Easypaisa, Raast or bank transfer, 8ef records the following:

• The payment method used and the associated account identifier (e.g., the mobile number linked to your JazzCash account).
• The PKR amount deposited or withdrawn.
• The date, time and transaction reference number.
• The outcome — whether the transaction was confirmed, pending or failed.

This data is stored securely and is accessible only to the account holder (via the transaction history in their account dashboard) and to 8ef's internal operations team for the purpose of resolving disputes and managing the platform's payment infrastructure.

For card payments, 8ef stores only the last four digits and the card type for display reference purposes. Full card numbers are never stored on 8ef servers — they are processed through the card payment provider's secure system and are not retained beyond the transaction.

6Data Sharing

8ef does not sell, rent or trade personal data. We share data only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, bank networks and card payment providers receive the minimum transaction data necessary to process deposits and withdrawals in PKR. Each of these providers operates under its own terms and privacy policy.
• Identity verification services: Where an account requires CNIC or document verification, data may be shared with a secure identity verification partner for the sole purpose of completing the check. This data is not used for any other purpose.
• Legal obligations: 8ef may be required to disclose certain account data to relevant authorities in the event of a legitimate legal request, investigation into financial crime, or a court order. We will not disclose beyond what is legally required.
• Platform infrastructure providers: Technical service providers who host or maintain parts of the 8ef platform may have access to user data as a necessary part of providing those services, under strict contractual confidentiality obligations.

No data is shared with advertisers, marketing agencies or data brokers under any circumstances.

7Data Retention

8ef retains personal data for as long as your account is active and for a reasonable period following account closure to fulfil outstanding obligations and to maintain records in line with standard business practice.

• Active account data: Retained for the duration of the account relationship.
• Transaction records: Kept for a minimum of five years following the transaction to support dispute resolution and financial record-keeping requirements.
• Support communications: Retained for up to two years following the closure of the relevant support ticket.
• Identity verification documents: Retained only as long as necessary for the verification process and not longer than required by applicable record-keeping obligations.
• Closed accounts: Core account data is retained for up to five years after closure to handle any retrospective queries or disputes. Data is then deleted or anonymised.

If you request account closure, any positive PKR balance not subject to a hold will be returned and the account will be deactivated. Core records are retained for the periods above before permanent deletion.

8Security Measures

Protecting your data is something 8ef takes seriously at both the technical and operational level. The security measures in place include:

• Encryption in transit: All data transmitted between your device and the 8ef platform is encrypted using TLS. This applies to the website, the Android app and the iOS PWA.
• Password security: Passwords are stored as one-way cryptographic hashes. 8ef staff cannot read your password, and it is never stored in plain text anywhere on our systems.
• Two-factor authentication: Optional SMS-based two-factor authentication is available for all accounts. Enabling this significantly reduces the risk of unauthorised access even if your password is compromised.
• Automated threat monitoring: Systems are in place to detect unusual login patterns, rapid deposit-withdrawal sequences and access from unfamiliar locations. Flagged activity triggers automated security holds and alerts.
• Access controls: Access to player data within the 8ef operations team is restricted to staff with a legitimate need — for example, the support team when resolving an account query. Access is logged and reviewed.
• Regular security reviews: The platform and its infrastructure undergo periodic security reviews to identify and address vulnerabilities.

9Cookies and Local Storage

The 8ef website and application use cookies and browser local storage to provide and improve the service. The types of cookies used are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during a visit and security tokens that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Preference cookies: Used to remember settings you have chosen — such as language preference or notification settings. These persist across sessions so you do not need to reconfigure on each visit.
• Analytics cookies: Used to understand how the platform is used — which games are most accessed, where players encounter issues and how sessions flow. This data is aggregated and anonymised. It is not linked to your personal identity.

8ef does not use advertising cookies or track your activity on websites outside the 8ef platform. Cookies are not used to build a profile for ad targeting.

You can manage cookie settings through your browser. Note that disabling essential cookies will affect your ability to stay logged in and use the platform normally.

10Your Rights Over Your Data

As an 8ef account holder, you have the following rights regarding your personal data. To exercise any of these rights, contact us via live chat or at [email protected]:

We will respond to data rights requests within a reasonable timeframe — typically within 30 days. For complex requests we will communicate if more time is needed and explain why. There is no charge for making a rights request in good faith.

11Children and Minors

8ef is strictly an adult platform. No person under the age of 18 is permitted to register, use or access any part of the 8ef service. We do not knowingly collect personal data from anyone under 18.

If you believe a minor has created an 8ef account — for example, using a parent's or guardian's mobile number — please contact support immediately at [email protected]. Upon verification, the account will be closed and all associated data deleted promptly. No balance from a minor's account will be retained.

If you are a parent or guardian and are concerned about a family member accessing online gaming platforms, the Responsible Gaming page includes guidance on device management and monitoring tools.

12Changes to This Privacy Policy

8ef may update this Privacy Policy from time to time. Updates are published at 8ef.app/privacy-policy with a revised "last updated" date. For changes that materially affect how your data is processed, 8ef will provide advance notice where practically feasible — through the platform or by SMS to your registered number.

Continued use of the 8ef platform after a policy update is published constitutes acceptance of the updated policy. If you do not agree with a material change, you may close your account by contacting support before the change takes effect.

We recommend checking this page periodically if privacy practices are important to your decision to use the platform. The date at the top of this page always reflects the most recent material change.

13Contact for Privacy Queries

For any question, concern or request related to how 8ef handles your personal data, you can reach us through:

• Live Chat: Available 24/7 through the 8ef website and app — the fastest channel for urgent queries.
• Email: [email protected] — use this for formal privacy requests, data access requests or detailed concerns that require a written response.

Privacy-related emails are handled with priority and we aim to acknowledge receipt within 24 hours and provide a substantive response within 30 days. For VIP members with a dedicated account manager, privacy queries can also be raised directly with the manager.